Job
- Level
- Lead
- Job Feld
- Project, Product
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- ab 81.500 € Brutto/Jahr
- Ort
- Mattighofen
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle gestaltest du die digitale Schnittstelle zu Kunden, Händlern und Partnern, entwickelst Plattformstrategien und digitale Lösungen zur Förderung des Kundenengagements über sämtliche Berührungspunkte.
Deine Rolle im Team
- As Head of Digital Customer Solutions, you’ll shape the digital interface with our customers, retailers, and partners worldwide.
- Together with your team, you’ll be responsible for the platforms and digital solutions that support the customer journey—from the first point of contact with the brand through purchase, use, and service, all the way to long-term customer loyalty.
- You’ll bridge the gaps between business, technology, and customer experience, collaborating with functional teams to develop innovative digital solutions that create measurable value for our customers and our global dealer network.
- In doing so, you’ll drive the further development of our digital platforms and lay the foundation for a modern, scalable, and data-driven customer experience.
- Responsibility for the strategic development of our digital customer, retailer, and partner platforms throughout their entire lifecycle.
- Leading, developing, and strategically expanding the organization with the goal of building high-performing teams and fostering their long-term growth.
- Fostering a culture of accountability, collaboration, and customer focus, as well as nurturing talent and future leaders.
- Shaping the digital customer journey from the first interaction with our brands through purchase and use to service and customer loyalty.
- Developing an integrated platform strategy for customers, retailers, and partners, and ensuring a consistent digital experience across all touchpoints.
- Working closely with Sales, Marketing, After-Sales, and international markets to implement digital solutions with measurable added value.
- Taking responsibility for the further development of our digital products, platforms, websites, apps, and customer-centric services.
- Establishing clear governance structures, roles, priorities, and decision-making processes.
Unsere Erwartungen an dich
Ausbildung
- A bachelor’s or master’s degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification.
Qualifikationen
- The ability to inspire people to work toward common goals, develop talent, and provide direction and stability even in challenging change situations.
- A deep understanding of digital customer needs, customer journeys, and modern digital business models.
- Excellent command of German and English.
Erfahrung
- Alternatively, substantial practical experience in building and operating digital platforms and e-commerce solutions in an international environment.
- Demonstrable experience in building, developing, and successfully leading teams and organizations.
- Experience in developing and implementing digital strategies, as well as in successfully managing digital products and platforms throughout their entire lifecycle.
- Experience collaborating with marketing, sales, after-sales, and international markets, as well as the ability to align diverse interests toward a shared vision.
- Strong understanding of product management, platform thinking, data, and digital customer experiences.
- Experience managing external partners and service providers, as well as building high-performing delivery models.
Unser Angebot
- The opportunity to actively help shape the relaunch and future of one of Europe’s leading motorcycle manufacturers.
- The opportunity to work partially from home.
- Attractive benefits and interesting professional development opportunities, as well as a unique corporate culture characterized by collegiality and team spirit.
- An attractive and performance-based salary, starting at €81,500 gross per year depending on qualifications and professional experience (higher salary possible).
Benefits
Gesundheit, Fitness & Fun
Mehr Netto
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
KTM AG
Mattighofen, Anif, Rosenheim, Munderfing, Wels
Angetrieben von der Leidenschaft der über 6000 Mitarbeiter ist die KTM AG der größte europäische Motorrad-Hersteller mit einem Umsatz von über 2,5 Milliarden Euro. Dafür setzen wir konsequent auf eine langfristige Strategie, die auf vier Säulen baut: Marke, Globalisierung, Innovation und Mitarbeiter. Als Global Player mit österreichischen Wurzeln leben wir Vielfalt. Egal welches Geschlecht du hast und egal woher du kommst: Bei uns zählst einfach DU!
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 1953
- Sprachen
- Deutsch, Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Fahrzeugbau, Zulieferer, Industrie, Produktion
Arbeitgeber-Reviews
von devworkplaces.com
Gesamt
(3 Bewertungen)3.4
Career Growth
2.9Culture
3.3Engineering
3.0Workingconditions
4.3
Head of Digital Customer Solutions
- Gehalt
- ab 81.500 € Brutto/JahrNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 52.555 € netto/Jahr
- Ort
- Mattighofen
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
