Job
- Level
- Erfahren
- Ort
- Wien
- Arbeitsmodell
- Onsite
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- 3.500 bis 4.500€ Brutto/Monat
Job Zusammenfassung
In dieser Position berätst du Kunden bei der Anwendung von Altova-Software, diagnostizierst technische Probleme und gibst wertvolles Feedback an Entwickler. Der Austausch erfolgt über verschiedene Kommunikationskanäle, wobei Teamarbeit und Problemlösung im Fokus stehen.
Job Technologien
Deine Rolle im Team
- As a Software Support Engineer at Altova, you'll be the trusted expert customers turn to when they need guidance, solutions, and best practices.
- You'll help users apply Altova software to real-world requirements, diagnose and resolve issues, and feed product insights back to our developers, testers, and technical writers.
- You'll communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving.
- Advise customers on how to implement Altova products to meet their goals.
- Troubleshoot and resolve technical issues; reproduce, analyze, and document findings.
- Communicate clearly with customers via email, phone, chat, remote desktop, and video.
- Collaborate with internal engineering, QA, and documentation teams on technical matters.
- Capture customer feedback and contribute to product quality and usability.
Unsere Erwartungen an dich
Qualifikationen
- Language skills: Excellent English (C1). German is a plus.
- Communication: Clear, concise writing and speaking in technical and business settings.
- Technical Strengths (any mix of the following is welcome): XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML.
- JSON: JSON, JSON Schema, JSON Lines.
- EDI: EDIFACT, X12.
- Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO.
- App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5).
- Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker).
- Generalist mindset: Broad knowledge of software development processes and Internet technologies.
- Must-have skills: Technical Support, Analytical Skills, Enjoy Learning New Technologies.
- Required languages: English C1.
- Nice-to-have languages: German B2.
Erfahrung
- Customer support experience: Providing technical support across email/phone/chat/remote tools.
Unser Angebot
- A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna.
- The role provides an opportunity to develop professionally within the realms of technical support.
- Enjoy a balanced work-life experience with flex-time and innovative teamwork.
- A public transportation pass for Kernzone Wien.
- No Travel required.
- The collective agreement minimum salary is 3,267 EUR gross per month (on a 38.5-hour basis).
- The actual salary range amounts to 3,500 EUR to 4,500 EUR gross per month (on a 38.5-hour basis) depending on the actual experience.
- The salary is paid 14 times per year.
- The collective agreement Informationstechnologie, Datenverarbeitung (IT) applies.
- Any accrued overtime is compensated in the form of time off.
Benefits
Work-Life-Integration
Mehr Netto
Job Standorte
Das ist dein Arbeitgeber
Altova GmbH
Wien
Altova hat sich auf die Entwicklung von Software-Tools spezialisiert, mit denen Sie Ihre Datenmanagement-, Software- und Applikationsentwicklungsprozesse beschleunigen können. Außerdem unterstützt Altova Sie bei der Entwicklung mobiler Lösungen und der Integration von Daten.
Description
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Handel, Internet, IT, Telekom
Arbeitgeber-Reviews
von devworkplaces.com
Gesamt
(2 Bewertungen)3.2
Culture
2.7Workingconditions
3.8Career Growth
2.5Engineering
3.7
Software Support Engineer
- Gehalt
- 3.500 bis 4.500€ Brutto/MonatNetto aus dem Bruttogehalt im Inserat umgerechnet.2.461 bis 2.971 € netto/Monat
- Ort
- Wien
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
