Logo Altova GmbH

Software Support Engineer

Neu

Altova GmbH

Job

  • Level
    Erfahren
  • Job Feld
    IT, Support, System
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    3.500 bis 4.500€ Brutto/Monat
  • Ort
    Wien
  • Arbeitsmodell
    Onsite

    • Job Zusammenfassung

    In dieser Position berätst du Kunden bei der Anwendung von Altova-Software, diagnostizierst technische Probleme und gibst wertvolles Feedback an Entwickler. Der Austausch erfolgt über verschiedene Kommunikationskanäle, wobei Teamarbeit und Problemlösung im Fokus stehen.

    Job Technologien

    Deine Rolle im Team

    • As a Software Support Engineer at Altova, you'll be the trusted expert customers turn to when they need guidance, solutions, and best practices.
    • You'll help users apply Altova software to real-world requirements, diagnose and resolve issues, and feed product insights back to our developers, testers, and technical writers.
    • You'll communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving.
    • Advise customers on how to implement Altova products to meet their goals.
    • Troubleshoot and resolve technical issues; reproduce, analyze, and document findings.
    • Communicate clearly with customers via email, phone, chat, remote desktop, and video.
    • Collaborate with internal engineering, QA, and documentation teams on technical matters.
    • Capture customer feedback and contribute to product quality and usability.

    Unsere Erwartungen an dich

    Qualifikationen

    • Language skills: Excellent English (C1). German is a plus.
    • Communication: Clear, concise writing and speaking in technical and business settings.
    • Technical Strengths (any mix of the following is welcome): XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML.
    • JSON: JSON, JSON Schema, JSON Lines.
    • EDI: EDIFACT, X12.
    • Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO.
    • App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5).
    • Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker).
    • Generalist mindset: Broad knowledge of software development processes and Internet technologies.
    • Must-have skills: Technical Support, Analytical Skills, Enjoy Learning New Technologies.
    • Required languages: English C1.
    • Nice-to-have languages: German B2.

    Erfahrung

    • Customer support experience: Providing technical support across email/phone/chat/remote tools.

    Unser Angebot

    • A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna.
    • The role provides an opportunity to develop professionally within the realms of technical support.
    • Enjoy a balanced work-life experience with flex-time and innovative teamwork.
    • A public transportation pass for Kernzone Wien.
    • No Travel required.
    • The collective agreement minimum salary is 3,267 EUR gross per month (on a 38.5-hour basis).
    • The actual salary range amounts to 3,500 EUR to 4,500 EUR gross per month (on a 38.5-hour basis) depending on the actual experience.
    • The salary is paid 14 times per year.
    • The collective agreement Informationstechnologie, Datenverarbeitung (IT) applies.
    • Any accrued overtime is compensated in the form of time off.

    Benefits

    Work-Life-Integration

    Mehr Netto

    Job Standorte

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Standort Wien

      Österreich

    Das ist dein Arbeitgeber

    Altova GmbH

    Altova GmbH

    Wien

    Altova hat sich auf die Entwicklung von Software-Tools spezialisiert, mit denen Sie Ihre Datenmanagement-, Software- und Applikationsentwicklungsprozesse beschleunigen können. Außerdem unterstützt Altova Sie bei der Entwicklung mobiler Lösungen und der Integration von Daten.

    Description

  • Sprachen
    Englisch
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Handel, Internet, IT, Telekom

    • Arbeitgeber-Reviews

    von devworkplaces.com

    Gesamt

    (2 Bewertungen)
    3.2

    • Culture

      2.7

    • Workingconditions

      3.8

    • Career Growth

      2.5

    • Engineering

      3.7
    Alle Reviews anzeigen
    Logo Altova GmbH

    Software Support Engineer

    Altova GmbH
    Gehalt
    3.500 bis 4.500€ Brutto/MonatNetto aus dem Bruttogehalt im Inserat umgerechnet.2.461 bis 2.971 € netto/Monat
    Ort
    Wien
    Arbeitsmodell
    Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)

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